Payment Policy

Effective Date: January 3, 2025

At Maxhato, we strive to make your shopping experience seamless and secure by offering a range of convenient payment options. This Payment Policy outlines the methods available to make your purchases and ensures that your payment information is protected.

1. Accepted Payment Methods
We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: Available on request for specific orders
  • Gift Cards: Maxhato-issued gift cards

All payments are processed in U.S. dollars (USD), unless otherwise specified.

2. Payment Security
We take your security seriously. Our payment system uses industry-standard encryption to protect your sensitive information. Your payment details are processed via secure payment gateways, and we do not store your credit card information on our servers.

3. Order Authorization and Verification
Orders are processed only once payment has been authorized by the respective financial institution. For your security, we may ask for additional verification on orders flagged as unusual or high-value.

4. Billing Information
Please ensure the billing information you provide is accurate and matches the details held by your financial institution. Mismatched details may delay the processing of your order or result in cancellation.

5. Taxes and Fees
Sales tax is applied based on your shipping address and will be calculated during checkout. You are responsible for any customs duties or taxes that may apply to international shipments.

6. Payment Issues
If your payment is declined, please verify the provided details and try again. If issues persist, please contact your bank or reach out to our customer service team for assistance.

7. Refunds
Refunds for returns or order cancellations will be processed to the original payment method. Please refer to our Refund and Returns Policy for more details.

8. Contact Us
If you have any questions or concerns about our Payment Policy, please feel free to reach out: