Shipping Policy

Effective Date: January 3, 2025

At Maxhato, we strive to provide fast, reliable, and cost-effective shipping for all orders. This Shipping Policy outlines the terms, shipping methods, and other important details related to your order fulfillment.

1. Shipping Methods
We offer a range of shipping options to ensure that your products arrive in a timely manner:

  • Standard Shipping: Typically takes 5-7 business days for delivery within the continental U.S.
  • Expedited Shipping: 2-3 business days for faster delivery, available for an additional fee.
  • Overnight Shipping: Next business day delivery for urgent orders, subject to availability and location.
  • International Shipping: We offer international shipping to select countries. Delivery times vary based on destination.

2. Shipping Costs
Shipping costs are calculated during the checkout process based on the shipping method and destination. Orders over $50 (within the U.S.) are eligible for free standard shipping. Expedited and international orders may incur additional fees.

3. Processing Time
Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a tracking number to monitor its status.

4. Delivery Timeframes
Delivery times depend on the shipping method selected at checkout:

  • Standard Shipping: 5-7 business days (U.S.)
  • Expedited Shipping: 2-3 business days (U.S.)
  • Overnight Shipping: Next business day (U.S.)
  • International Shipping: 7-21 business days (varies by country)

5. Shipping Restrictions
We currently ship within the United States and to select international destinations. Some items, due to size, weight, or regulations, may not be available for shipping to certain locations. If there are any issues with your shipping address, we will notify you as soon as possible.

6. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can track your shipment online through the carrier’s website.

7. Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect address details provided at checkout. If an address issue arises after your order is placed, please contact our customer service team immediately.

8. International Orders
For international customers, please be aware that customs fees, duties, and taxes may apply depending on the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost. Please check your country’s regulations before placing an order.

9. Shipping Delays
While we strive to ensure that your orders are delivered on time, certain factors, such as weather conditions, customs procedures, or carrier delays, may affect shipping timelines. We apologize for any inconvenience this may cause.

10. Contact Us
If you have any questions or concerns about shipping, please reach out to us: