Maxhato Refund and Returns Policy

Effective Date: January 3, 2025

At Maxhato, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning products purchased from us.

1. Return Eligibility

You may return most new, unused, and unopened items within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition, including all original packaging, accessories, and manuals.
  • The product must not be damaged or altered in any way.
  • The original receipt or proof of purchase must be provided.

Please note that certain items may not be eligible for return due to hygiene or safety reasons, such as:

  • Opened or used software, video games, or media
  • Products that are clearly marked as non-returnable or final sale

If you have any questions about a specific product’s return eligibility, please contact us at info@maxhato.net.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@maxhato.net or call (561) 686-3955 within 30 days of your purchase. Provide your order number, a description of the item you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will send you instructions for returning the item. In some cases, we may provide a return merchandise authorization (RMA) number to include with your return package.
  3. Ship the Item: Carefully package the product in its original packaging (if available) and ship it back to us at the provided address. You are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  4. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund or exchange.

Return Shipping Address:
Maxhato
3500 Whitehall Dr,
West Palm Beach, Florida
USA

3. Refund Process

Once your return is processed and approved, we will issue a refund to the original payment method. The refund process may take up to 5-10 business days depending on your bank or payment provider.

Please note that:

  • The cost of shipping and handling for the original order is non-refundable unless the return is due to an error on our part (e.g., wrong item, defective item).
  • If you received a discount, promotion, or special offer at the time of purchase, the refunded amount may reflect the adjusted price of the product after the discount.

4. Exchanges

If you wish to exchange an item for a different product, we recommend processing a return for the original item and placing a new order for the replacement item. This ensures you get the correct product promptly. We do not charge additional shipping for exchanges, but you will be responsible for the return shipping costs for the item being exchanged.

If the product you want to exchange for is out of stock or unavailable, we will issue a full refund instead.

5. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately at info@maxhato.net. We will provide you with a return shipping label at no cost to you. In such cases, you will receive either a full refund or a replacement product, depending on your preference and the availability of the item.

6. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products marked as “Final Sale” or “Non-returnable” at the time of purchase
  • Opened or used software, games, or other media
  • Customized or personalized products
  • Items that are damaged due to misuse or mishandling

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and refund your payment in full. Once the order has been shipped, the return process must be followed.

8. International Returns

For international customers, please note that return shipping costs are the responsibility of the customer. Maxhato does not cover return shipping fees for international returns, and we are not responsible for any customs duties, taxes, or fees incurred during the return process.

9. Changes to This Policy

Maxhato reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this policy periodically for updates.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact our customer service team:

Maxhato
Phone number: (561) 686-3955
Email: info@maxhato.net
Website: https://maxhato.net

Thank you for choosing Maxhato. We strive to provide excellent customer service and ensure that your shopping experience is as smooth and satisfactory as possible.